44
Using Support Tools
System Messages
If your computer has an issue or an error, it may
display a System Message that will help you identify
the cause and action needed to resolve the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals or contact Dell
(see “Contacting Dell” on page 64).
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 64).
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery
(see the Service Manual at
support.dell.com/manuals) or contact Dell (see
“Contacting Dell” on page 64).
Hard-disk drive failure — Possible hard disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 64).
Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test. Contact
Dell (see “Contacting Dell” on page 64).
Keyboard failure — Keyboard failure or
loose cable. Replace the keyboard, (see the
Service Manual
at support.dell.com/manuals).
To Next Page
Loading...
Need help?
General
