20 Quick Reference Guide
www.dell.com | support.dell.com
FILE LOCATION: J:\DL\DL044399\DTP\D5173eb0.fm
DELL CONFIDENTIAL – PRELIMINARY 12/8/04 – FOR PROOF ONLY
To download the utility from the Dell Support website, go to the
Downloads
section of the website
and select your computer model from the pull-down menu. Select the
Download Category
"System and Configuration Utilities," select your operating system and language, and then follow
the posted instructions.
NSS provides critical updates for your operating system and support for Dell™ 3.5-inch USB floppy
drives, Intel
®
Pentium
®
M processors, optical drives, and USB devices. NSS is necessary for correct
operation of your Dell computer. The software automatically detects your computer and operating
system and installs the updates appropriate for your configuration.
NOTE: NSS is critical for the correct operation of USB devices, including the Dell D/Bay, D/Dock, D/Port,
and D/View devices.
Lockups and Software Problems
CAUTION: Before you perform the following procedures, see the safety instructions in the Product
Information Guide.
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
A program stops responding
ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
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