Common problems
The following table contains general information about common monitor problems
you might encounter and the possible solutions:
Common
Symptoms
Possible Solutions
No Video/Power
LED off
•Ensure that the video cable connecting the monitor and
the computer is properly connected and secure.
•Verify that the power outlet is functioning properly using
any other electrical equipment.
•Ensure that the power button is pressed.
•Ensure that the correct input source is selected via the
Input Source menu.
No Video/Power
LED on
•Increase brightness and contrast controls using the OSD.
•Perform monitor self-test feature check.
•Check for bent or broken pins in the video cable connector.
•Run the built-in diagnostics.
•Ensure that the correct input source is selected via the
Input Source menu.
Poor Focus •Eliminate video extension cables.
•Reset the monitor to Factory Settings (Factory Reset).
•Change the video resolution to the correct aspect ratio.
Shaky/Jittery Video •Reset the monitor to Factory Settings (Factory Reset).
•Check environmental factors.
•Relocate the monitor and test in another room.
Missing Pixels •Cycle power On-O.
•Pixel that is permanently O is a natural defect that can
occur in LCD technology.
•For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:
www.dell.com/support/monitors.
Stuck-on Pixels •Cycle power On-O.
•Pixel that is permanently o is a natural defect that can
occur in LCD technology.
•For more information on Dell Monitor Quality and Pixel
Policy, see Dell Support site at:
www.dell.com/support/monitors.
Troubleshooting │ 47
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