20 │ Troubleshooting
Troubleshooting
Common Symptoms
The following table contains information about common issues you might
encounter and the possible solutions.
Common
Symptoms
What You
Experience
Possible Solutions
Unable to use the
mouse
No lighted Power
LED ( white ) on
scroll touch-strip
when mouse is
rotated to on
position
1. Check if the batteries are
inserted in the correct
orientation.
• Batteries “+” and “-“ ends
should follow those
indicated on the battery
compartment label.
2. Check the battery level.
• If the mouse uses a
rechargeable battery, make
sure the batteries are fully
charged.
• If the mouse uses
replaceable batteries,
replace them with new
batteries.
3. Turn the mouse o then on.
• Rotate the mouse to off
position, then rotate the
mouse to on position.
• Check that the power LED
(white) on scroll touch-
strip blinks once.
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