If your earbuds won’t perform the personalization process
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Check our Fitting your earbuds guide in Basic part to ensure you have the correct fit. (v p. 6)
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Make sure your earbuds is sitting securely in your ears, remove any accessories which sit near your ears, and if you have long hair, tie it back.
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Check there are no obstructions blocking the mesh e.g. wax build up, packaging remnants etc. Any blockages will impact the ability of the Denon PerL
Pro to detect your hearing.
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Make sure you’re in a quiet place, sit still and try not to talk during personalization.
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Check you have a stable internet and Bluetooth connection.
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Check your mobile device and the Denon Headphones app have been updated to the latest version.
Further troubleshooting:
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‘Forget’ your Denon PerL Pro from your device's Bluetooth settings, and pair again.
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Reset the device you are trying to connect to.
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Delete and reinstall the Denon Headphones app.
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Reset your earbuds.
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Clean your earbuds.
Contents
Basic part Advanced part Headphones app Troubleshooting Appendix
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