26
Status Indicator
The following table lists possible causes and solutions in terms of different light status. For
more support, please refer to the section “FAQ” in this manual.
Check ensure that the power supply for
the base is normal
The robot in the DND
period
The robot with full charge
in sleep mode
The robot not on the base
Check whether a dust collection bag is
installed. If not, install one.
Check whether the dust collection bag
is installed in place.
Check whether the upper cover is
closed. If not, close the upper cover
tightly.
Check whether the bag is full. If so,
replace it.
Remove debris around the dust intake
of the robot and base.
Unplug the power cord of base and
check whether there are any foreign
objects that block the air duct cover. If
any, clean them.
Check whether the dust bin of robot is
installed.
For other errors, contact qualified
technicians or after-sales service.
FAQ
The battery level is low. Recharge the robot on the
base, then try it again. The ambient temperature is
too low (below 0°C) or too hight (above 40°C) The
operating temperature of the robot is 0°C to 40°C.
The base is not receiving power. Please confirm
that both ends of the power cord are plugged in
correctly. Poor contact. Clean charging contacts of
the base and robot.
Robot cannot return to the base
There are too many obstructions around the base.
Place the base in a more open area.
Please clean the signalling area of the base. Moving
the robot may cause it to re-position itself or re-
map its surroundings. If the robot is too far from
the base, t might not be able to automatically
return on its own, in which case you need to
manually place the robot onto the base.
Turn off the robot and then reactivate it.
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