Dreame RCXE2 - Page 15

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Problem Solution
The robot will not
turn o.
The robot cannot be turned o when it is charging. It is recommended to move the robot from the base station, and
then press and hold the button for 3 seconds to turn it o.
If the robot cannot be turned o by performing step 1, press and hold the button for 10 seconds to forcibly turn o
the robot. If the problem persists, please contact after-sales service.
The charging speed
is slow.
It takes about 4.5 hours to fully charge the robot when its battery is low.
If you operate the robot at temperatures outside of the specified range, the charging speed will automatically slow
down to extend the battery life.
The charging contacts on both the robot and the base may be dirty, please wipe them with a dry cloth.
The noise increases
while the robot is
operating.
Check whether the dust box filter is clogged. If so, clean it or replace it.
A hard object may be caught in the main brush or the dust box. Check and remove any hard object.
The main brush or the side brush may become tangled. Check and remove any foreign objects.
Switch the suction mode to Standard or Quiet.
The robot moves
without following
the set route.
Objects such as power cords and slippers should be organized before using the robot.
Working on wet slippery surfaces may cause the main wheel to slip. It is recommended to dry any wet areas before
using the robot.
Wipe the line laser sensors and the AI visual sensor on the robot with a clean, soft, and dry cloth to keep them clean
and unobstructed.
The robot misses
the rooms to be
cleaned.
Make sure that the doors of the rooms to be cleaned are open.
Check whether there is a threshold higher than 0.8'' (2 cm) at the door of the room. The robot cannot climb over high
thresholds or steps.
The place in front of the room to be cleaned may be wet and slippery, causing the robot to slip and work abnormally.
Please try drying the floor before using the robot.
Troubleshooting
Problem Solution
The robot will not
resume cleaning
after charging.
Make sure that the robot is not set to the Do Not Disturb (DND) mode, which will prevent it from resuming cleaning.
The robot will not resume cleaning after you manually return the robot to the base station to charge, which includes
manually placing the robot on the base station or sending the robot to charge via the app, the base station, or the
robot itself.
The station cannot
automatically
empty the dust
box.
Check whether the dust bag in the dust tank is full.
If the dust bag is not full, check whether there is any obstruction at the auto-empty vents of the robot, the base station,
or the dust box. If any, clean the blocked part in time.
The water level in
the washboard is
abnormal.
Remove the washboard and check whether the drain is blocked and clean it.
Gently press down on the used water tank to make sure it is installed correctly.
Check whether the seal on the used water tank is loose or not correctly installed, and manually reset it if so. If the
problem persists, please contact the after-sales service team.
Check the cleaning solution. Do not add any liquid other than the ocially-approved cleaning solution.
The mop pad
holder is raised
abnormally.
Please remove the mop pad holder to check if there is any foreign object stuck in it, and try to restart the robot. If the
problem persists, please contact the after-sales service team.
There is water
under the clean
water tank or
around the seal.
When taking out the clean water tank, some water in the pipe may be left under the tank or around the seal. This is
normal. Please wipe with a dry cloth.
Troubleshooting
For additional services, please contact us via support.us@dreame.tech
Tel: +1 (866) 977-5177