it every 3 months to prevent the battery from over discharging.
14 Why is the LED indicator off during charging?
① Check if the battery has already been fully charged.
② Check if the adapter is properly connected with the vacuum. If the LED indicator
is still off, contact aftersales@dreame.tech.
15 Why did the V12 fail to charge?
If charging failure occur, please try the following steps for troubleshooting.
① Check if the power plug is properly inserted into the socket.
② Please make sure the socket is on. If not, please turn it on, if charging still fails,
please contact aftersales@dreame.tech.
③ Connect the adapter properly with the main body and check again. If charging
still fails, contact aftersales@dreame.tech.
Accessory
16 How to install the V12 vacuum?
① Installation of brushes and the extension rod
Please refer to page 4 and page 5 of the user manual.
② Installation of water tank(for Chinese and korea version)
Please refer to page 12 of the user manual.
17 How to clean the dust cup?
Please refer to page 15 of the user manual.
18 How to wash the cyclone assembly?
Please refer to page 16 of the user manual.
19 How often do I need to replace the filter? Is the filter washable?
① Wash: It is recommended to wash the cyclone module, built-in foam and
HEPA filter in every 3-4 month before replacing them with a new one.
② Dry: Make sure the HEPA filter and foam are fully dried for about 24 hours
before installation and use.
20 How should I clean the HEPA filter assembly?
Please refer to page 17 of the user manual.
21 How to clean and wash the soft roller brush ?
Please refer to page 18;
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