22 How should I wash the water tank and the rag?(for Chinese version
and Korea version)
Please refer to page 17 of the user manual of the related version.
Operations
23 Error codes on the screen of V12.
24 Why is the suction power fading?
① Check if there is too much dust inside the dust cup. If yes, clean the dust cup.
② Check if the extension rod or main body adaptor is clogged. If yes, remove the
foreign matters.
③ Check if the HEPA filter is clogged with dust. If yes, clean the HEPA filter.
④ If the airduct is not clogged at all, it may be caused by motor issues. Please
contact aftersales@dreame.tech for repairing.
25 Why does the brush fail move around?
Check if the brush is clogged. If yes, remove the foreign matters; if
not, contact aftersales@dreame.tech for help.
26 Why does the vacuum become less responsive to power on?
In this case, please contact aftersales@dreame.tech for help.
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