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8.2 Silencing the alarm
Press the ESC (Escape) button on the front panel display to silence the alarm. Check the alarm condition
and perform the applicable action to resolve the condition. If the alarm status changes, the alarm beeps
again, overriding the previous alarm silencing.
8.3 Service and support
If you have any questions or problems with the UPS, call your Local Distributor or your local service
representative and ask for a UPS technical representative.
Please have the following information ready when you call for service:
• Model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging
or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
For critical applications, immediate replacement may be available. Call the Help Desk for the
dealer or distributor nearest you.
8. Troubleshooting
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