Introduction
Eaton Advanced ePDU Troubleshooting Guide P-164000140—Rev 1 www.eaton.com/ePDU 5
Contacting Service and Support
If you have any questions or problems with the Eaton Advanced Enclosure Power Distribution Unit (ePDU), call
your Local Distributor or the Help Desk at one of the following telephone numbers and ask for an ePDU technical
representative:
United States: 1-80
0-356-5737
Canada: 1-80
0-461-9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call for service:
l
Model number
l
Serial number
l
Date of failure or problem
l
Symptoms of failure or problem
l
Customer return address and contact information
Table 1 provides the Eaton catalog part number for ordering optional and spare parts for the ePDU. Contact your
local service representative for more information.
Table 1. Optional and Spare Parts
Eaton Catalog Number Optional or Spare Part Description
KBLT01 Optional Eaton Cable Tray
EMP001 Optional Eaton Environmental Monitoring Probe
SPK001 Spare Part Eaton ePDU Global Spare Part Kit
SPK002 Spare Part Eaton 10-ft input cord C19-C20
SPK003 Spare Part Eaton ePDU 10-ft input cord C19-IEC 60309
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