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Troubleshooting and FAQ
Q: Can I be setup with only temperature associated alerts?
A: Yes, we can modify alert information by person and by specic need.
Q: How can we add additional users in Oversight?
A: Our Technical Support and Account Management team can add any additional users for
Oversight. Simply provide the rst and last name of the new user along with the email address.
Q: What does it mean when I have a cluster of red data points on the tracking map in Oversight?
A: This indicates a unit(s) are not moving and is currently stationary at its location.
Q: How do I retrieve raw temp data of my units?
A: On the sensor report, you can access the Excel or PDF icon to obtain raw data.
Q: Can I change trip details after it has been created?
A: Trip details can be changed by accessing the shipment management page. This page is located
under Main>Management>Oversight>Edits Shipments.
Q: How can I reduce the number of alerts I am receiving?
A: In Oversight, you can customize this information based on your need by reducing the alert
levels, minimizing alert types and expanding the upper and lower limit of temperature ranges.
Q: Does the unit report during an ocean shipment?
A: If the load where your unit is placed is on an air or ocean shipment, keep in mind that during its
transit it is normal to lose communication with cell towers. Your device will continue
reading and recording all the information of your load in order to send it to Oversight, once
communication with cell towers is achieved.
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