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Troubleshooting and FAQ
Q: Who do I contact if I am still having problems with Oversight?
A: If all of the above has been veried and the load where your unit is placed is an over-the-road
shipment, please contact your Account Manager or our Support team to investigate. Please
have the following information available:
• 10-digit Serial Number(s) of your unit(s)
• Placement on the shipment, origin and destination locations of your load
• Location of activation
• Approximate arrival and departure date
Q: Why am I not able to observe any shipment information in Oversight?
A: Follow these steps:
• Wait about 20-30 minutes after your device has been activated, since this is the average
amount of time it takes for the unit to connect to the cell towers for the rst time.
• Verify that the department in charge of activating the devices has done so correctly and if
possible, request photos as proof.
• Make sure that the device has been placed correctly on the load. Remember that proper
placement is on top of the last pallet closest to the doors. Avoid placing the unit in between
pallets or inside product. Also, if you need to place a thermal blanket or something similar,
remember that the device would go outside of it.
Q: What kind of data is reported in Oversight?
A: The data reports: Temperature, Location, Time, Humidity and Light. Once your device has been
successfully activated and programmed with the trip information, proceed to Oversight to observe
the data.
Q: How do I monitor active reporting shipment information in the Oversight dashboard?
A: Go to Emerson.com/Oversight and enter the unit’s 10-digit serial number in the ”Track Your
Shipment” box for a quick search. If the serial number does not appear it has not yet reported to
Oversight.
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