Parent topic: Solving Problems
Uninstalling Printing Software - Windows
You can uninstall and then re-install your printer software to solve certain problems.
1. Turn off the product.
2. Disconnect any interface cables.
3. Do one of the following:
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs
and Features. Select the uninstall option for your Epson product, then select Uninstall/Change.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product, if necessary, and click OK. Then follow any on-screen
instructions.
• Windows (other versions): Click or Start, and select All Programs or Programs. Select
Epson, select your product, then click EPSON Printer Software Uninstall.
Note: If you see a User Account Control window, click Yes or Continue.
In the next window, select your product, if necessary, and click OK. Then follow any on-screen
instructions.
4. Restart your computer, then see the Start Here sheet to re-install your software.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
Parent topic: When to Uninstall Your Product Software
Uninstalling Product Software - OS X
In most cases, you do not need to uninstall your product software before re-installing it. However, you
can download the Uninstaller utility from the Epson support website to uninstall your product software as
described here.
Note: If you find that re-installing your product software does not solve a problem, contact Epson.
1. To download the Uninstaller utility, visit the Epson download site at global.latin.epson.com/Soporte.
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