Troubleshooting
If you experience any of the following issues, restart your tracker:
l
Won't sync
l
Won't track steps or other data
l
Won't respond to taps
To restart your tracker:
1. Plug the charging cable into the USB port on your computer or a UL-certified
USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker.
The pins on the charging cable must lock securely with the port. You’ll know
the connection is secure when the tracker vibrates and you see a battery icon
on your tracker’s display. The battery icon disappears after three seconds.
3. Press the button on your charging cable 3 times within 8 seconds, briefly
pausing between presses. The button is on the end of the charging cable that
is plugged into the computer. When you see the Fitbit logo and the tracker
vibrates, this means the tracker has restarted.
After your tracker restarts you can unplug it from the charging cable and put it back
on.
For more information or to contact Customer Support, see help.fitbit.com.
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