Roadside Assistance
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the help
you need if you experience a problem with your vehicle. This
complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto Club in the
United States or Ford and Lincoln-Mercury dealers in Canada),
contact your Ford or Lincoln-Mercury dealer. Additional Roadside
Assistance coverage is unavailable in Puerto Rico and the
Virgin Islands.
Roadside Assistance will cover the following:
m Mount your spare if you have a flat tire.
m Jump-start your battery if it is dead.
m Unlock your vehicle if you are locked out.
m Bring you fuel if you run out.
m Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow, are
covered (some exclusions apply, such as impound towing
and repossession).
How to use Roadside Assistance
Your Roadside Assistance (Mercury Commitment) identification
card can be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place it in your
wallet for quick reference.
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
Customer Assistance
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