Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
• 24–hours, seven days a week
• for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
• changing a flat tire
• jump-starts
• lock-out assistance
• fuel delivery
• towing of your disabled vehicle up to 56.3 kms (35 miles) from the
point of pickup (this can include to the nearest Ford dealership, or
your selling dealer if within the specified distance.) One tow per
disablement. Even non-warranty related tows, like accidents or getting
stuck in the mud or snow, are covered (some exclusions apply, such
as impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
To receive roadside assistance in the United States for Ford or Mercury
vehicles, call 1–800–241–3673 or if you own a Lincoln vehicle, call
1–800–521–4140. In Canada call 1–800–665–2006.
Should you need to arrange roadside assistance for yourself, Ford Motor
Company will reimburse a reasonable amount. To obtain information
about reimbursement, call 1–800–241–3673 in the United States for Ford
or Mercury vehicles; or if you own a Lincoln vehicle, call
1–800–521–4140. Call 1–800–665–2006 in Canada.
Roadside emergencies
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