GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern,
Ford offers a complimentary roadside assistance
program. This program is separate from the New
Vehicle Limited Warranty. The service is available:
• 24–hours, seven days a week
• for the Basic warranty period (Canada) or New
Vehicle Limited Warranty period (U.S.) of three
years or 60 000 km (36 000 miles), whichever
comes first on Ford and Mercury vehicles, and
four years or 80 000 km (50 000 miles) on Lincoln
vehicles
Roadside assistance will cover:
• changing a flat tire
• jump-starts
• lock-out assistance
• fuel delivery
• towing of your disabled vehicle up to 56.3 kms
(35 miles) from the point of pickup (this can
include to the nearest Ford dealership, or your
selling dealer if within the specified distance.)
One tow per disablement. Even non-warranty
related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply,
such as impound towing or repossession).
Using roadside assistance
Complete the roadside assistance identification card
and place it in your wallet for quick reference. In the
United States, this card is found in the Owner Guide
portfolio in the glove compartment in Ford vehicles
and is mailed to you if you own a Mercury or
Lincoln. In Canada, the card is found in the
Roadside Assistance book in the glove compartment.
To receive roadside assistance in the United States
for Ford or Mercury vehicles, call 1–800–241–3673
or if you own a Lincoln vehicle, call
1–800–521–4140. In Canada call 1–800–665–2006.
Roadside emergencies
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