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Problem Possible Reasons The Easy Solution
The milk has a stale taste. The milk is not fresh and/
or not cold enough.
Use refrigerated and really fresh milk for texturing (see:
‘Operation / Texturing Milk’).
The steam wand is not
clean.
Clean the steam wand thoroughly (see: ‘Care and Clea-
ning / Cleaning the Steam Wand’).
The water in the water
tank is stale.
Empty and clean the water tank and fill the water tank
with cold fresh water at least every day (see: ‘Care and
Cleaning / Cleaning the Water Tank’). Only use fresh tap
water. Let some water run out, before filling the water
tank.
No hot water
or
the water drips only spa-
rely out.
The steam wand is
clogged.
Leave the steam wand cool down and clean the steam
wand thoroughly (see: ‘Care and Cleaning / Cleaning the
Steam Wand’).
The water tank is empty
or not installed correctly.
Ensure that the water tank is filled sufficiently before ope-
ration (between MIN and MAX filling line). Ensure that
the water tank is installed correctly (see: ‘Operation /
Filling the Water Tank’).
Error Messages of the Appliance
All button flash. The water tank is empty
or not installed correctly.
Fill a sufficient amount of clear tap water into the water
tank (between MIN and MAX filling line). Ensure that the
water tank is installed correctly (see: ‘Operation / Filling
the Water Tank’).
Before operation, always ensure that the
water tank is filled with a sufficient amount
of water (between MIN and MAX filling line). Do not
operate the appliance with the water tank
empty.
The power button flashes
with unusually high fre-
quency.
During pre-heating, the
selection dial is turned to
the hot water function or
steam function.
Turn the selection dial at the left side of the group head
to the central standby position.
The descaling indicator illu-
minates.
Descaling is required. Perform a descaling cycle (see: ‘Care and Cleaning /
Descaling the Appliance’).
CARE AND CLEANING
WARNING – Always ensure that the appliance and all its parts and
accessories are out of reach of young children. The lower part of the group
head, as well as the portafilter, filter basket, and steam wand will get very hot
during operation and shortly thereafter and steam and hot water may escape.
Handle with care to avoid scalds. Always switch OFF the appliance (press the
power button), then unplug the appliance, and leave the appliance cool down
before cleaning the appliance. Additionally, empty the drip tray and the water
tank before moving the appliance. Adhere to the following instructions for cleaning
and descaling the appliance and observe all given safety hints. Do not attempt to
move the appliance during operation. Do not disassemble any parts, while a func-
tion is running. Do not clean the appliance in an automatic dishwasher! Do not
immerse the housing, power plug, or power cord in any liquid, to avoid hazards
due to electric shock and damage. Do not spill or drip any liquids on the housing
and power cord to avoid risk of overheating, fire, and electric shock.
Do not use violence. Do not use any abrasive cleaners or cleaning pads (e.g. metal
scouring pads) for cleaning the appliance or any part of it, to avoid damage to the
surfaces. For cleaning, do not use any hard or sharp-edged foreign objects, except
for the cleaning tool, which may be used only for opening the hole in the steam
wand and the pores in the filter baskets.
Hygienic cleaning is performed according to the following instructions.
IMPORTANT - if the water hardness of the water used for the machine is high (abo-
ve 350mg/L), you should descale the appliance in shorter intervals (see: ‘Desca-
ling the Appliance’). You can get information on the water hardness via your local
water works or the bottling plant (when using table water).
EMPTYING AND CLEANING THE BEAN HOPPER
You should empty and clean the bean hopper regularly to avoid that stale residues of
coffee beans accumulate within the bean hopper and grinder. This is crucial, if you
wish to prepare the appliance for several days without usage (e.g. during holidays).
NOTE
With only a few coffee beans within the bean hopper, you can grind the remai-
ning coffee beans for removing them from the bean hopper. In this case, there is
no need for pouring the coffee beans out.
IMPORTANT - When emptying the bean hopper, a little water may escape from
the water intake opening at the rear of the machine and/or from the group head.
If required, place a cloth under the machine.
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