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Troubleshooting Tips
Doesn’t answer, or answers on 10th ring
• Make sure answering system is turned on.
• Memory is full, erase some messages.
• Check AC (electrical) power and phone line connections.
Incoming messages are incomplete
• Was an extension phone picked up?
• The caller left a message that is longer than the message length you chose during
setup.
• Memory is full.
• You accidentally pressed the STOP/SET button when you were playing back your
messages.
Won’t respond to remote commands
• You must use touch-tone phone.
• You must enter the correct security code.
• Did the unit hang up? If you take no action for a period of time, it automatically
hangs up.
Answering system doesn’t work
• Unplug the power cord from the electrical outlet and from the back of the unit.
Then plug the power adapter cord back into the back of the answering system and
the electrical outlet. This is a complete reset.
Can’t hear messages
• Adjust the volume control.
Can’t restart the message
• You must play messages for at least ve seconds before pressing and holding the
PREVIOUS button.
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