Troubleshooting tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Surface units will not
maintain a rolling boil
or cooking is not fast
enough
Surface units do not
work properly
Surface unit stops
glowing when turned to
a lower setting
Scratches (may appear
as cracks) on cooktop
Possible Cause
Improper cookware being used.
In some areas, the power
(voltage) may be low.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods
being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop. Cookware has been
slid across the cooktop surface.
Food spJllovers not cleaned
What To Do
Use pans which are flat and match the diameter of the
surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit
you are using.
This is normal.
Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration See the Cleaning the glass cooktop section.
on the cooktop , before next use.
Hot surface on a model with a This is normal. The surface may appear discolored when it is
light-colored cooktop, hot. This is temporary and will disappear as the glass cools.
Plastic melted to the Hot cooktop came into contact See the Glass surface potential for permanent damage
surface with plastic placed on the hot section in the Cleaning the glass cooktop section.
cooktop.
Hot sugar mixture spilled on the Call a qualified technician for replacement.
cooktop.
Improper cookware being used. Use only fiat cookware to minimize cycling.
Pitting (or indentation)
of the cooktop
Frequent cycling off and
on of surface units
My new oven doesn't
cook like my old one.
is something wrong
with the temperature
settings?
Your new oven has a different
cooking system from your old
oven and therefore may cook
differently than your old oven.
For the first few uses, follow your recipe times and
temperatures carefully. If you still think your new oven
is too hot or too cold, you can adjust the temperature
yourself to meet your specific cooking preference.
NOTE: This adjustment affects Bake temperatures; it wilt
not affect Broil or Clean.
Food does not bake Oven controls improperly set. See the Cooking Modes section.
properly Rack position is incorrect or See the Cooking Modes section and Cooking Guide.
rack is not level.
Incorrect cookware or cookware See the Cookware section.
of improper size being used.
Oven temperature needs See the Special Features section.
adjustment.
Ingredient substitution Substituting ingredients can change the recipe outcome.
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