Returning probes and repair parts
Ultrasound System – Common Service Information 2-21
Direction 5444964-100 English Rev. 5
Returning probes and repair parts
Requirements for Returning Parts
NOTE: The US Department of Transportation (DOT) has ruled that
“items that were saturated and/or dripping with human blood
that are now caked with dried blood; or which were used or
intended for use in patient care” are “regulated medical waste”
for transportation purposes and must be transported as a
hazardous material.
NOTE: The USER/SERVICE staff should dispose of all the waste
properly, per federal, state, and local waste disposal regulations.
User Responsibility
Equipment being returned must be clean and free of blood and other infectious substances. GE policy states
that body fluids must be properly removed from any part or equipment prior to shipment. GE employees, as
well as customers, are responsible for ensuring that parts/equipment have been properly decontaminated
prior to shipment. Under no circumstance should a part or equipment with visible body fluids be taken or
shipped from a clinic or site (for example, body coils or an ultrasound probe).
The purpose of the regulation is to protect employees in the transportation industry, as well as the people
who will receive or open this package.
The Ultrasound System is not meant to be used for long-term storage of patient data or images. The user is
responsible for the data on the Ultrasound System and a regular backup is highly recommended.
If the Ultrasound System is sent for repair, please ensure that any patient information is backed up and
erased from the Ultrasound System before shipping. It is always possible during system failure and repair to
lose patient data. GE is not responsible for the loss of this data.
If PHI (Patient Healthcare Information) data needs to be sent to GE employees for service purposes, GE will
ascertain agreement from the customer. Patient information shall only be transferred by approved service
processes, tools and devices restricting access, protecting or encrypting data where required, and providing
traceability in the form of paper or electronic documents at each stage of the procedure while maintaining
compliance with cross-border restrictions of patient information transfers.
GE employees:
Please refer to DOC1487129, GEHC Global Service Privacy and Security Standards.
It is available in MyWorkshop.
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