Genesis 2 Series User Manual

Service Instructions / Instructional Videos Available at www.discountwatersofteners.com
F. To Replace Meter
1. Follow steps A1 - A3.
2. Unplug meter cable from front of circuit board.
3. Unscrew meter assembly nut from valve body.
4. Remove meter from valve body and clean or replace as necessary.
5. Reinstall meter, nut and cable.
SYMPTOM PROBABLE CAUSE CORRECTION
1.Fails to Regenerate
Automatically
Power supply plugged into
intermittentent or dead power source
Connect to constant power source
Improper control valve
programming
Reset program settings
Defective power supply Replace power supply
Defective drive motor Replace motor
2. Regeneration at
Wrong Time
Time of day improperly set, due to power failure Reset time of day programming and
install 9-volt battery
Regeneration time set improperly Reset regeneration time programming
3. Poor Water Quality
Check items listed in #1 and #2
Bypass valve open Close bypass valve
Channeling Check for too slow or high service flow. Check
for media fouling.
Lack of aeration in water Program valve to draw air more frequently.
Increase number of minutes in air draw cycle.
Clean injection assembly and screen
(instructions on page 13).
4. Loss of Water Pressure
Scaling / fouling of inlet pipe Clean or replace pipline. Pretreat to prevent.
Fouled media Clean media. Pretreat to prevent.
Improper backwash setting Backwash more frequently
5. Continuous Flow To Drain
Foreign material in control Call dealer. Clean valve and replace pistons
and seals.
Internal control leak Same as above
Valve jammed in backwash or rapid rinse
position
Same as above
Motor stopped or jammed Check for jammed piston. Replace piston and
seals. Replace motor if motor is unresponsive.
6. Media in Service Line
Plumbed in backward Re-plumb the system properly
Internal leak in unit Call dealer
7. Media Flows to Drain
Media did not soak long enough Re-soak the media for a longer length
Incorrect or missing drain flow control Check for proper flow control (reference no. 5
on page 9). Call dealer, if problems persist.
Troubleshooting Guide
19

Genesis 2 Series Specifications

General

Brand	Genesis
Model	2 Series
Category	Water Filtration Systems
Language	English