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Troubleshooting
Problem Possible Solution(s)
No power • Make sure the power cable is properly
connected to the power source and the
monitor.
• Check the cable and plug to make sure they are
not broken.
• Make sure the monitor is turned on.
No image appears
on the screen
• Make sure the monitor and the computer
are properly connected and both devices are
turned on.
• Make sure you have selected the correct input
source. Refer to page 16 or 30.
• Adjust the Brightness and Contrast settings.
Refer to page 28.
The image does not
fill the entire screen
• Try different Display Mode (aspect ratio)
setting. Refer to page 27.
The colors are
distorted
• Make sure the input signal cable is properly
connected.
• Configure the image related settings. Refer to
the “Picture” section.
No sound or
volume is low
• Make sure the headphone cable is properly
connected.
• Adjust the volume level. Refer to page 18 or 32.
• Adjust your computer sound related settings.
Note: If the problem persists, please contact our customer service for
further assistance.
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