18 Heat & Glo • 7076-250C 7/11/2014
Curve 100
Smoke escaping
• Damp wood
• Chimney not drawing properly
• Chimney is not properly dimensioned for the stove
• Check if the smoke gas pipe/chimney are blocked
• Is the chimney the right height for its surroundings?
• At rear outlet, check that the fl ue pipe does not obstruct
the chimney draught
• Vacuum in room
• The door is opened before the embers have
burned down suffi ciently
Wood burning too quickly
• The air valves are set incorrectly
• The baffl e plates are incorrectly mounted or missing
• Inferior fi rewood (waste wood, pallets etc.)
• Chimney too large
Soot build-up on glass
• Incorrect secondary airfl ow setting
• Excessive primary air
• Damp wood
• Wood pieces too large on lighting
• Inferior fi rewood (waste wood, pallets etc.)
• Chimney not drawing suffi ciently
• Vacuum in room
Excessive soot build-up in chimney
• Poor burning (more air required)
• Damp wood
The surface of the stove is turning grey
• Overheating (see instructions for heating)
Poor heating performance of stove
• Damp wood
• Not enough wood
• Inferior wood quality with low fuel value
• Baffl e plates are not fi tted correctly
• Odour coming from stove
• The lacquer on the stove hardens when you use the
stove for the fi rst time; this can cause an odour. Open a
window or a door for ventilation, and make sure the stove
is heated up suffi ciently to avoid odours later.
• When heating up and cooling down, the stove may make
some clicking noises. These are due to the huge tempera-
ture differences to which the material is exposed and do
not indicate any product defects.
7
Troubleshooting
Start Fire Problems Possible Cause Solution
Can’t get fi re started
Excessive smoke or spillage
Burns too slowly
Smolders, sizzles
Not enough kindling/paper or no kindling/
paper
Use dry kindling, more paper. Arrange kindling & wood for air
movement.
Not enough air for fi re to ignite
Check for restricted cap/shroud
Open outside air kit (if installed).
Check for fl ue blockage.
Check for adequate vent height (refer to chimney assembly
section).
Wood condition is too wet, too large Use dry, seasoned wood (refer to wood fuel section).
Bed of coals not established before
adding wood
Start with paper & kindling to establish bed of coals (refer to
starting fi re section).
Flue blockage such as birds’ nests or
leaves in termination cap
Have chimney inspected for creosote and cleaned by a certi-
fi ed chimney sweep.
Down draft or negative pressure
Competition with exhaust devices
Do not use exhaust fans during start-up (refer to negative
pressure section).
Open window below the appliance towards the wind.
Fire burns too fast
Extremely dry or soft wood
Mix in hardwood.
Mix in less seasoned wood after fi re is established (refer to
wood fuel section).
Overdrafting
Check for correct vent height; too much vertical height cre-
ates overdrafting.
Check location of vent termination (refer to chimney require-
ments section).
ARS door may not be closed completely
Handle set screw rotated on ash door rod - Follow installation
instructions
Ash left on ARS door
No seal is created. Clean off top of ARS door for complete
seal.
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