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HP Notebook Hard Drives & Solid State

Drives

Identifying, Preventing, Diagnosing and

Recovering from Drive Failures

Care and Maintenance Measures

Technical White Paper

Table of contents

Identifying, Preventing, Diagnosing, and Recovering from Drive Failures .................................................... 2

Introduction ..................................................................................................................................... 2

Symptoms of Hard Drive (HDD) Performance Issues .............................................................................. 2

Hard Drive / Solid State Drive Troubleshooting Flowchart ..................................................................... 4

Hard Drive & Solid State Drive Diagnostics ......................................................................................... 5

Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI) ...................................................... 5

HP 3D Drive Guard .......................................................................................................................... 5

Firmware & Product Updates ............................................................................................................. 6

Intel Matrix Storage Technology driver ............................................................................................... 6

Installing SATA drivers ...................................................................................................................... 6

Care and Maintenance Measures .......................................................................................................... 7

Preparing Advanced Format HDDs for Microsoft Windows installations .................................................. 7

Hard Drive Mounting Bracket ............................................................................................................ 7

HP CMI - Client Management Interface ............................................................................................... 7

Additional HP Recommendations for Optimizing Performance on Products with Older Operating Systems .. 7

For more information ........................................................................................................................ 8

HP 3115m Technical White Paper

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