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3–3

Troubleshooting

If you have trouble with any of these procedures for using your CD-ROM drive, see the

System Owners Guide.

This chapter explains what to do if you experience problems during the configuration

process. It also explains how to run the Support Tool Manager or the Extended Self T

est to

verify your system.

If you are experiencing difficulty booting the system, reconfiguring HP-UX, or using the

CD-ROM drive, complete each of the following tasks, in the order in which they are

presented, until you discover and correct the problem:

• Check the address settings of any single-ended SCSI devices.

• Check that you have installed the hardware correctly.

• Recheck the device list.

• Run verification tests.

Check the Address Settings for Single-Ended Drives

Check the address settings of each single-ended SCSI device on the bus. Make sure that no

device has the same address setting of another. If you find two devices with the same

address, change one of the devices to a different, unused address setting. To check the

address settings for each single-ended SCSI device, type the following in a terminal window

or HP-UX command line.

If you are using HP-UX 9.x, enter the following at the prompt:

/etc/ioscan

RETURN

HP A165890669 User Guide

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