3
Troubleshooting
Tip Many issues you do not find mentioned here may be
resolved by unplugging the adapter, turning the printer off,
then on, and plugging the adapter back into the printer.
Bluetooth sending device cannot find printer
The HP bt400 is not plugged
into the printer or the printer is
turned off.
1. Turn on the printer.
2. Plug the adapter into the
camera/Pictbridge/ host
USB port on the printer. In
many cases, this port will
be on the front of the
printer.
3. Verify that the LED on the
HP bt400 is blinking.
Accessibility is set to “Not
Visible”.
1. Select Bluetooth from the
printer's menu.
2. Select Accessibility.
3. Select Visible to All.
Security level is set to “High". 1. Select Bluetooth from the
printer's menu.
2. Select Security Level.
3. Select Low.
Printer is too far away. Move closer to the printer until
contact is established.
The Device Name has been
changed.
If the printer's device name
has changed, you must
Discover the printer again to
select the new name.
Troubleshooting 13
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