HP Compaq 8710p Getting Started Guide

Troubleshooting
Contacting technical support
If the computer is connected to the Internet, select Start >
Help and Support > Contact support to start a chat session
with a support specialist or to access the technical support
telephone numbers.
For the fastest possible resolution of your problem, have the
computer and the following information available when
you call or e-mail:
■ Product name located on the display or keyboard.
■ Serial number (s/n) listed on the service tag.
❏ The service tag label is on the bottom of the computer.
❏ To display the service tag information on the
computer screen, select Start > Help and Support >
My HP Computer.
■ Date the computer was purchased.
■ Conditions under which the problem occurred.
■ Error messages that have been displayed.
■ The manufacturer and model of the printer or other
accessories connected to the computer.
■ Operating system version number and registration
number.
To display the operating system version number and
registration number, select Start > Help and Support >
My HP Computer. (On some models, the registration
number may be identified in the Operating System table
as the Product Id).
4–8 Getting Started

HP Compaq 8710p Specifications

General

Bus type	FSB
Stepping	C0
Tjunction	105 °C
Processor cache	6 MB
Processor cores	2
Processor model	T9300
Processor family	Intel® Core™2 Duo
Processor series	Intel Core 2 Duo T9000 Series
Processor socket	LGA 3647 (Socket P)
Processor codename	Penryn
Processing Die size	107 mm²
Processor frequency	2.5 GHz
Processor cache type	L2
Processor lithography	45 nm
Processor system type	Up
Processor manufacturer	Intel
Processor front side bus	800 MHz
Processor operating modes	64-bit
ECC supported by processor	No
Thermal Design Power (TDP)	35 W
Processor core voltage (AC)	1.062 - 1.150 V
CPU multiplier (bus/core ratio)	12.5
Number of Processing Die Transistors	410 M
Motherboard chipset	Intel® PM965 Express
HDD speed	5400 RPM
HDD interface	SATA
Optical drive type	DVD Super Multi DL
Card reader integrated	Yes
Total storage capacity	250 GB
Compatible memory cards	Memory Stick (MS), MMC, MS PRO, SD, xD
Number of HDDs installed	1
Display diagonal	17 \
Display resolution	1680 x 1050 pixels
Native aspect ratio	16:10
Type	PC
Modem speed	56 Kbit/s
Power supply type	AC
Power requirements	100 - 240V
Wireless technology	Wi-Fi
Graphics card family	NVIDIA
Compliance industry standards	IEEE 802.3, IEEE 802.3u, IEEE 802.3i, IEEE 802.3z, IEEE 802.3ab, IEEE 802.1p, IEEE 802.11b, IEEE 802.11a, IEEE 802.3x, IEEE 802.11g
Internal memory	2 GB
Memory clock speed	667 MHz
Internal memory type	DDR2-SDRAM
Maximum internal memory	8 GB
Memory layout (slots x size)	2 x 1 GB
Discrete graphics card model	NVIDIA Quadro NVS 320M
Maximum graphics card memory	0.5 GB
Discrete graphics card memory	0.25 GB
Audio system	AD1981HD
Bluetooth version	2.0+EDR
Cabling technology	10/100/1000Base-T(X)
Networking features	Gigabit Ethernet
Operating system installed	Windows Vista Business
Number of battery cells	8
Charging port type	DC-in jack
Serial ports quantity	0
USB 2.0 ports quantity	6
Product color	Black
Country of origin	China
Pointing device	Touchpad
Processor code	SLAYY
Processor ARK ID	33917
Processor package size	35 x 35 mm

Weight and Dimensions

Depth	275 mm
Width	393 mm
Height	33 mm
Weight	3400 g