Contents
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
The computer is unable to start up. . . . . . . . . . . . . . . 3–1
The computer screen is blank . . . . . . . . . . . . . . . . . . 3–3
Software is functioning abnormally . . . . . . . . . . . . . 3–4
The computer is turned on but not responding . . . . . 3–4
The computer is unusually warm. . . . . . . . . . . . . . . . 3–5
An external device is not working . . . . . . . . . . . . . . . 3–6
The home wireless network connection is
not working
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6
Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Prepare to contact Customer Care . . . . . . . . . . . . . . . 3–8
Contact Customer Care by e-mail or telephone. . . . . 3–8
A Notebook tour
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2
TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4
Buttons, switches and readers . . . . . . . . . . . . . . . . . . A–5
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7
Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8
Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–9
Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . A–10
Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . A–11
Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–12
WLAN antennae (select models only) . . . . . . . . . . . . . . A–14
iv Getting Started