HP E14 G4 Maintenance And Service Guide

13
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem
Possible cause
Solution
Screen is blank or
video is flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is off.
Power the power button.
NOTE: If pressing the Power
button has no effect, press
and hold the power button
for 10 seconds to disable the
Power button lockout
feature.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Sleep mode.
Press any key on the
keyboard or move the
mouse to exit Sleep mode.
Video card is incompatible.
Open the OSD menu and
select the Input Control
menu. Set Auto-Switch Input
to Off and manually select
the input
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low.
Open the OSD menu and
select Brightness to adjust
the brightness scale as
needed.
Check Video Cable
is displayed on
screen.
Monitor video cable is disconnected.
Connect the appropriate
video signal cable between
the computer and monitor.
Be sure that the computer
power is off while you
connect the video cable.
Input Signal Out
of Range is
displayed on
screen.
Video resolution and/or refresh rate are set higher
than what the monitor supports.
Change the settings to a
supported setting.
The monitor is
off, but it did not
seem to enter
into Sleep mode.
The monitor’s power saving control is disabled.
Open the OSD menu and
select Power Control > Auto-
Sleep Mode and set auto-
sleep to On.
On-Screen Menus
are Locked is
displayed.
The monitor’s OSD lock function is enabled.
Press and hold the Menu
button on the front bezel to
10 seconds to disable the

HP E14 G4 Specifications

General

Color gamut	72 %
Pixel pitch	0.161 x 0.161 mm
Screen shape	Flat
Pixel density	157 ppi
Display diagonal	14 \
Display technology	LED
Native aspect ratio	16:9
Vertical scan range	59 - 60 Hz
Maximum refresh rate	60 Hz
Horizontal scan range	30 - 80 kHz
Contrast ratio (typical)	800:1
Display brightness (typical)	400 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
Built-in USB hub	Yes
DisplayPorts quantity	0
USB upstream port type	USB Type-C
Power consumption (standby)	0.3 W
Power consumption (typical)	6 W
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Package depth	61 mm
Package width	405 mm
Package height	284 mm
Package weight	1540 g
Tilt angle range	0 - 78 °
Certification	BIS; BSMI; CB; CCC; CE; cTUVus; EAC; ENERGY STAR®; FCC; ICES; ISE for Cambodia; ISO 9241-307; KC/KCC; NOM; SEPA; Taiwan Green Mark; TUV/GS; VCCI; Vietnam MEPS; WEEE; ISC; WW application; UAE
Product color	White
Market positioning	Business

Weight and Dimensions

Depth (with stand)	15.2 mm
Width (with stand)	321.4 mm
Height (with stand)	210 mm
Weight (with stand)	640 g