HP E27u User Manual

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HDMI test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
DP In test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
DP out test
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or DVD player
USB-C Alt-Mode
Confirm whether image displays and sound plays
correctly on the monitor.
Computer or Notebook
USB-C PD
Function
Confirm PDO/Charging working normally.
Notebook
USB Hub Test
Confirm USB function of 4-USB Type-A working
normally.
Computer or Notebook
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem
Possible cause
Solution
Screen is blank or
video is flashing.
Power cord is disconnected.
Connect the power cord.
Monitor is turned off.
Power the power button.
NOTE: If pressing the Power
button has no effect, press
and hold the power button
for 10 seconds to disable the
Power button lockout
feature.
Video cable is improperly connected.
Connect the video cable
properly.
System is in Auto-Sleep Mode.
Press any key on the
keyboard or move the mouse
to inactivate the screen
blanking utility.
Video card is incompatible.
Open the OSD menu and
select the Input menu.
Set Auto- Switch Input
to Off and manually
select the input.
or
Replace the video card or
connect the video cable to
one of the computer’s on-
board video sources.
Image appears
blurred,
Brightness is too low.
Open the OSD menu and
select Brightness to adjust

HP E27u Specifications

General

Brand	HP
Model	E27u
Category	Monitor
Language	English