HP OMEN 27qs User Manual

25
Support and troubleshooting
The following table lists possible issues, the possible cause of each issue, and the recommended solutions.
Issues
Possible cause
Solution
Screen is blank or video is
blinking.
Power cord is disconnected.
Connect the power cord.
Monitor is off.
Press the monitor power button.
NOTE: If pressing the power button has no e ff ec t , press and
hold the power button for 10 sec to disable the Power Button
Lockout feature.
Video cable is improperly connected.
Connect the video cable properly. For more information, see
Connecting the cables on page 12.
System is in Auto-Sleep Mode.
Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible.
Open the OSD menu and select the Input menu. Set Auto- Switch
Input to Off and manually select the input.
or
Replace the video card or connect the video cable to one of the
computer’s on-board video sources.
Image appears blurred, indistinct,
or too dark.
Brightness setting is too low.
Open the OSD menu, and select Brightness to adjust the
brightness scale as needed.
“Check Video Cable” is
displayed on the screen.
Monitor video cable is
disconnected.
Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is off
while connecting the video cable.
“Input Signal Out of Range”
is displayed on screen.
Video resolution and/or refresh rate
are set higher than the monitor supports.
Change the settings to a supported setting (see Preset display
resolutions on page 32).
The monitor does not enter
into a low-power sleep state.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
“OSD Lockout” is displayed.
The monitor's OSD Lockout function is
enabled.
Press and hold the left OSD control button for 10 seconds to
disable the OSD Lockout function.
“Power Button Lockout”
is displayed.
The monitor's Power Button Lockout
feature is enabled.
Press and hold the Power button for 10 seconds to unlock the
power button function.

HP OMEN 27qs Specifications

General

Depth	52.2 mm
Width	613.6 mm
Height	364.3 mm
Weight	7900 g
Package depth	160 mm
Package width	699 mm
Package height	446 mm
Package weight	11260 g
Pixel pitch	0.23 x 0.23 mm
Screen shape	Flat
Pixel density	109 ppi
Display diagonal	27 \
Surface hardness	3H
Anti-glare screen	Yes
Display technology	-
Native aspect ratio	16:9
Maximum refresh rate	240 Hz
Contrast ratio (typical)	1000:1
Display number of colors	16.7 million colors
Display diagonal (metric)	68.6 cm
Display brightness (typical)	400 cd/m²
Supported graphics resolutions	1280 x 1024 (SXGA), 720 x 400, 1280 x 800, 800 x 600 (SVGA), 1440 x 900 (WXGA+), 1600 x 900, 1024 x 768 (XGA), 1680 x 1050 (WSXGA+), 640 x 480 (VGA), 1920 x 1080 (HD 1080), 1280 x 720 (HD 720)
AC input voltage	100 - 240 V
Power supply type	Internal
AC input frequency	50/60 Hz
Power consumption (max)	106 W
Power consumption (standby)	0.5 W
Power consumption (typical)	54 W
Built-in camera	No
RMS rated power	3 W
Number of speakers	2
Product color	Black
Country of origin	China
Market positioning	Gaming
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	20 - 80 %
Operating relative humidity (H-H)	5 - 95 %
DisplayPort version	1.4
AMD FreeSync type	FreeSync Premium
Pivot angle	-90 - 90 °
Tilt angle range	-5 - 20 °
Panel mounting interface	100 x 100 mm

Weight and Dimensions

Depth (with stand)	223.3 mm
Height (with stand)	523.7 mm