3 System recovery
System Recovery completely erases and reformats the hard disk drive, deleting all data files you
have created, and then reinstalls the operating system, programs, and drivers. However, you must
reinstall any software that was not installed on the computer at the factory. This includes software that
came on media included in the computer accessory box, and any software programs you installed
after purchase.
NOTE: Always use the System Restore procedure before you use the System Recovery program —
see
Microsoft System Restore
under Software troubleshooting on page 6.
Some features might not be available on systems that are shipped without a version of Microsoft
Windows.
Choosing a system recovery method
You must choose one of the following methods to perform a system recovery:
●
Recovery Image — Run System Recovery from a recovery image stored on your hard disk drive.
The recovery image is a file that contains a copy of the original factory-shipped software. To
perform a System Recovery from a recovery image, see
System recovery from the Windows
Start screen on page 8
NOTE: The recovery image uses a portion of the hard disk drive that cannot be used for data
storage.
●
Recovery Media — Run System Recovery from recovery media that you create from files stored
on your hard disk drive or purchased separately. To create recovery media, see
Creating
recovery media on page 10.
System recovery options
You should attempt a system recovery in the following order:
1. Through the hard disk drive, from the Windows Start screen.
2. Through the hard disk drive, by pressing F11 on the keyboard during system startup.
3. Through recovery media that you create.
4. Through recovery discs purchased from HP Support. To purchase recovery discs, visit
http://www.hp.com/go/contactHP.
System recovery from the Windows Start screen
CAUTION: System Recovery deletes all data and programs you created or installed. Back up any
important data to a removable disc or USB flash drive.
If the computer is working and Windows is responding, use these steps to perform a system recovery.
1. Turn off the computer.
2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3. Turn on the computer.
8 Chapter 3 System recovery
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