Troubleshooting and Maintenance
Troubleshooting Your Computer
46 Startup Guide
Troubleshooting Your Computer
This section contains solutions to a few basic problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
• See the troubleshooting chapter in the online Reference Guide for a more complete
list of troubleshooting suggestions.
• Open the HP web-based troubleshooting tool: double-click the HP Instant Support
icon on the Windows desktop (Windows 98 or 2000) or click Start. Help and Support,
(Windows XP). Search or browse the troubleshooting database for the information
related to your problem.
• Click Start, Help (Windows 98 or 2000) or Start, Help and Support, Fixing a Problem
(Windows XP), and use the Windows troubleshooters.
• See the Microsoft Windows manual shipped with the computer.
• See the HP Notes in the online HP Library for updated information.
• Find technical tips and software updates for the computer at the HP Customer Care
Web site (www.hp.com/go/support).
• Test your computer by running the e-Diagtools test program. See “Testing the
Hardware” on page 50.
• Contact your dealer or Hewlett-Packard—see “To contact HP for support or service”
on page 56. Please have your computer with you when you call.
Display Problems
If the computer is on, but the screen is blank
• Move the mouse or pointing stick, or tap the touch pad. This will wake the display if
it is in Display-off mode.
• Press Fn+F5 in case the internal display was disabled. (Do this three times to return to
the state you started from.)
• If the computer is cold, allow it to warm up.
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