Repairing Software Problems 25
To create recovery discs, your computer must have
a CD or DVD Writer drive, or other drive that can write
to CDs or DVDs.
DVD+RW, DVD-RW, and CD-RW discs cannot be used
to create recovery discs.
You must use high-quality discs. Because making a set
of recovery discs is so important, there is a very high
verification standard for this process. You may see
error messages such as Recording failure when writing
disc or Error detected during disc verification.
Your discs may be rejected if they are not defect-free.
You will be prompted to insert a new blank disc to try
again. It is normal that some of your discs may be
rejected.
The number of discs in the recovery disc set depends
on your computer model. The program that creates the
discs tells you the specific number of blank discs
needed to make the set. The following table gives an
idea of how many discs you will need.
The process takes some time to verify that the
information written on the disc is correct. You can quit
the process at any time. The next time you run the
program, it resumes where it left off.
To create recovery discs:
1 Close all open programs.
2 Click the Windows Vista start button,
All Programs, PC Help & Tools, and then
click Recovery Disc Creation.
3 Follow the onscreen instructions. Label each disc
as you make it (for example, Recovery 1,
Recovery 2).
4 Store the recovery discs in a safe place.
System Recovery Options
You should attempt a system recovery in the
following order:
1 Through the hard disk drive, from the Windows
Vista Start menu.
2 Through the hard disk drive, by pressing the F11
key on the keyboard during system startup.
3 Through recovery discs that you create.
4 Through recovery discs purchased from
HP Support. To purchase recovery discs, go to
http://www.hp.com/support and visit the
Software & Driver downloads page for your
computer model.
Starting system recovery from the
hard disk drive
Choose one of the following procedures to reinstall the
software from the recovery image on your hard disk
drive:
! System recovery from the Windows Vista
Start menu
! System recovery at system startup
System recovery from the Windows Vista
Start menu
If the computer is working, and Windows Vista is
responding, use these steps to perform a system
recovery.
1 Turn off the computer.
2 Disconnect all peripheral devices from the
computer, except the monitor, keyboard, and
mouse.
3 Turn on the computer.
4 Click the Windows Vista start button,
All Programs, PC Help & Tools, and then
click Recovery Manager.
Disk
Drive
Disc Type
Number of
Required
Blank Discs
DVD DVD-R, DVD+R 1–3 discs
DVD DVD+R
Dual-Layer
1–2 discs
CD CD-R 7–16 discs
No CD or
DVD drive
Contact HP Support
NOTE: System recovery deletes all data and programs
you created or installed after purchase. Therefore,
ensure you have backed up, to a removable disc, any
data you want to keep.
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