HP ProCurve Customer Care
HP ProCurve warranty
HP ProCurve networking products come with
hardware warranties you would expect from HP.
Our industry-leading HP ProCurve Lifetime Warranty
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features next-business-day advance replacement
(available in most countries)*, and includes coverage
for fans and power supplies for the entire warranty
period. HP ProCurve products have legendary
HP quality, and our warranty is one way of
demonstrating it.
HP ProCurve support
Our warranty, though, is just the beginning of what we
include with our products. To help make it easier for
you to implement, use, and maintain our products, we
also include many support features with our products
such as self-help tools, which are available 24 x 7 on
the Web, telephone support, email support, electronic
case submission, and software releases.
Refer to the HP website at
www.hp.com/go/procurve/contact-support for details
on how to contact HP ProCurve technical support via
telephone and at
www.hp.com/go/procurve/email-support for email
support and electronic case submission.
HP network services
Today’s enterprise businesses, regardless of their
size, are under increasing pressure to reduce the
cost and complexity of supporting their network
infrastructures. The benefits of the ProCurve Lifetime
Warranty
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provide a robust foundation for significantly
reducing and, in many cases, eliminating ongoing
network support costs. However, many customers have
advanced support needs. HP offers an affordable,
comprehensive portfolio of networking services for
organizations of all sizes. HP provides customers
with a unique services advantage. HP is the only
technology vendor that can provide integrated support
for your entire technology infrastructure, including
multivendor networking, servers, and storage, to help
you grow your business with expert support that is
affordable, personal, and scaled to your needs.
HP Care Pack Services provide an easy-to-buy, easy-
to-use portfolio of packaged services that extend and
enhance the warranty coverage on HP hardware—at
a price you can afford. We scale enterprise-strength
expertise to provide you with everything from
supplemental service to a virtual technology staff.
When we care about technology, you gain peace of
mind. And that frees you up to do what really matters:
run your business.
Deployment and Installation Care Pack Services
• Factory Express Service
• Installation
• Installation and Startup Service
Hardware Support Care Pack Services
• Next Business Day Exchange
• Next Business Day Onsite
• 4-Hour Same Business Day Onsite (13x5)
• 4-Hour 24x7 Same Day Onsite
• 6-Hour Call-to-Repair
Software Support Care Pack Services
• 24x7 or 9x5 Software Technical Phone Support
• Software Subscription Services
Combination Hardware and Software Support
Care Pack Services
• Support Plus
• Support Plus 24
Mission Critical Support
• Proactive 24
• HP Critical Service
To get more details on HP Network Services
available in your country, please visit the Web at
www.hp.com/go/procurve/services or contact
your local HP ProCurve reseller.
10
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For as long as you own the product, with next-business-day advance replacement (available in most countries). The following hardware products have a five-year hardware warranty
for the disk drive and lifetime hardware warranty (for as long as you own the product) for the rest of the module: HP ProCurve ONE Services zl Module, HP ProCurve Threat Management
Services zl Module, and HP ProCurve MSM765zl Mobility Controller. The following hardware products and their related series modules have a one-year hardware warranty with extensions
available: HP ProCurve Routing Switch 9300m series, HP ProCurve Switch 8100fl series, HP ProCurve Network Access Controller 800, and HP ProCurve DCM Controller. The following
hardware products have a one-year hardware warranty with extensions available: HP ProCurve M111 Client Bridge, HP ProCurve MSM3xx-R Access Points, HP ProCurve MSM7xx Mobility
and Access Controllers, HP ProCurve RF Manager IDS/IPS Systems, HP ProCurve MSM Power Supplies, HP ProCurve 1-Port Power Injector, HP ProCurve CNMS Appliances, and HP ProCurve
MSM317 Access Device. Standalone software, upgrades, or licenses may have a different warranty duration. For details, refer to the ProCurve Software License, Warranty, and Support booklet
at www.procurve.com/warranty.
* Response times are based on local standard business days and working hours. Response times begin once HP has completed confirming the warranty failure and identifying the replacement part.
Response time is based on commercially reasonable effort and subject to a daily shipment cutoff time. In some countries and regions and under certain supplier constraints, response time may
vary. If your location is outside the customary service zone, response time may be longer. Contact your local HP service organization for response time availability in your area.
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