HP StorageWorks DAT Tape Drives User Guide 45
2. Wait for the cartridge to be ejected. The drive waits until 35 seconds have passed from the time
of the first press, to give the normal eject procedure a chance to proceed. After this period, it
immediately releases the tape and ejects the cartridge, regardless of what operation it was
performing. It is important that you allow sufficient time for the drive to complete this process. If
you interrupt it, you may damage the media or the tape drive. The drive is then reset as though
you had turned the power off and then on again.
You may lose data if you force eject a cartridge. The tape may also become unreadable
because an EOD (End of Data) mark may not be properly written.
3. If the cartridge is still jammed, the tape drive has failed. Contact customer service at
www.hp.com/support
.
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it is
a cleaning cartridge, it has probably expired and should be discarded immediately. For data
cartridges:
1. Check that the drive has power (the power cable is properly connected and the Tape LED is on).
2. Check that you are using the correct media for the tape drive, see page 31.
3. Make sure that you have loaded the cartridge with the correct orientation (see “Loading and
unloading” on page 29).
4. Check for damage to your media and discard it if it is damaged.
5. Use a new or known, good piece of media and see if it loads. If it does, the original cartridge is
faulty and should be discarded.
6. Check if another DAT drive of the same model will accept the cartridge. If it does, the original
drive may be faulty. Before calling customer service, please check that the tape drive is
responding. Use HP Library & Tape Tools, see page 39.
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