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HP StorageWorks DAT - Troubleshooting for HP

StorageWorks DAT8, DAT24, DAT40, and DAT72

Introduction

This document provides troubleshooting steps for some of the most common issues along with links

for additional information if needed. Also, a list of other useful links is listed below.

Troubleshooting issue symptoms

Software/application issue

LEDs issue

Back-up problem

Restore problem

Stuck tape

Drive hung (communication failure)

Media problem

Performance issue

Capacity Loss

Load/unload problem

Installation/configuration issue

Read/write problem

Cleaning issue

Broken/wrong/missing part

Useful links

HP Library and Tape Tools (www.hp.com/support/tapetools)

Performance help (www.hp.com/support/pat)

Compatibility help (www.hp.com/go/connect)

HP DDS Manuals

Warranty information

HP Support contact information

Software/application issue

Try in the following order:

1. Run Library and Tape Tools Device Analysis test

2. Check driver is correct and installed

3. If Windows NT4 - check driver location in the operating system

4. If Windows NT4 - check SCSI connectivity

5. If Windows NT4 - check tape device detected by operating system

6. If Windows NT4 - check if native driver is loaded

7. If Windows 2000 - check driver location in the operating system

8. If Windows 2000 - check if there is a plug and play issue

9. If Windows 2000 - check for driver issues

10. If Windows 2000 - check removable storage manager

11. Check system event logs

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HP StorageWorks DAT Series User Manual

Questions and Answers: