Action
recommended
Additional information
Contact HP Support.
Click here for information on calling HP and other ways to
contact HP for technical support.
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Cleaning issues
Try in the following order:
1. Check you are using a compatible cleaning cartridge
.
2. Check you are following the correct cleaning process
.
3. Check if amber Clean LED is flashing
.
4. Check if amber Clean LED is triggered regularly despite cleaning
.
5. If DAT8/24/40, check if the cleaning tape is ejected quickly (less than 20 seconds) after
loading and the green Tape LED is FLASHING.
6. If DAT72, check if the cleaning tape is held by the drive for more than 2 minutes after
loading and the green Tape LED is FLASHING.
7. Check if the amber Clean LED is on constantly
.
8. Run Library and Tape Tools Device Analysis Test (and recalibration script for DAT24 drives)
.
9. HP Support contact details
.
Cleaning troubleshooting details
Check you are using a correct cleaning cartridge
Action recommended
Additional
information
Check you are using a HP DDS cleaning cartridge.
Clean the drive weekly by inserting a HP DDS cleaning tape.
This will keep the drive clean for maximum reliability. Do
not clean the DDS tape drive too often since this can reduce
the life expectancy of the tape drive.
NOTE:
An HP DDS cleaning cartridge will typically last for
50 cleaning cycles. In very occasional cases for
DAT72 and DAT40 though, the length of tape used
per clean may increase slightly, reducing the total
number of cleans available form the cleaning tape.
Click here for
information DDS
media care.
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Check you are following the correct cleaning process
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