Check performance of drive using Library and Tape Tools
Action recommended
Additional
information
Run Device Analysis Test from Test drop down menu in HP
Library and Tape Tools (L&TT). Follow any troubleshooting
given with the test results.
Run the Read/Write test in L&TT. Check ERT performance
in the support ticket.
Ensure your drive is running with the latest firmware.
NOTE:
Due to issues in development Library and Tape
Tools cannot be reliably used to diagnose potential
issues with the DAT 40 Hotplug drive (Q1546A
only). This problem is currently being investigated
and will be corrected in the next revision of Library
and Tape tools. This note will be updated once the
problem has been corrected but until then do not
use Library and Tape Tools to diagnose issues with
this product. This problem only relates to the
Q1546A product, no other DAT 40 variants are
affected.
Click here for
information on HP
Library and Tape
Tools.
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HP Support contact details
Action
recommended
Additional information
Contact HP Support.
Click here for information on calling HP and other ways to
contact HP for technical support.
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Load/unload issue
Try in the following order:
1. Check that media can be loaded into the drive
.
2. Check if the media is ejected after insertion
.
3. Check if tape is stuck in the drive (not visible behind the door)
.
4. Check if the media is stuck in the drive (door partially open)
.
5. Check if your drive is repeatedly trying to eject media
.
6. Check if your media is ejecting after backup
.
7. HP Support contact details
.
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