Troubleshooting
User’s Guide A–3
Using the World Wide Web
Before contacting customer services, refer to the support Web site
at: http://www.hp.com
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this
section, you may need to call technical support. Have the
following available when you call:
■ The monitor
■ Monitor model number
■ Serial number for the monitor
■ Purchase date on invoice
■ Conditions under which the problem occurred
■ Error messages received
■ Hardware configuration
■ Name and version of the hardware and software you are
using
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