HP Z34c G3 User Manual

27
Support and Troubleshooting
The following table lists possible problems, the possible cause or each problem, and the
recommended solutions.
Table 4-2: Solving common problems
Problem Possible cause Solution
Screen is blank
or video is
flashing.
Power cord is disconnected. Connect the power cord.
Monitor is off. Power the power button.
NOTE: If pressing the Power
button has no effect, press and
hold the power button for 10
seconds to disable the Power
button lockout feature.
Video cable is improperly connected. Connect the video cable
properly.
System is in Sleep mode. Press any key on the keyboard
or move the mouse to exit Sleep
mode.
Video card is incompatible. Open the OSD menu and select
the Input Control menu. Set
Auto-Switch Input to Off and
manually select the input
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low.
Open the OSD menu and select
Brightness to adjust the
brightness scale as needed.
Check Video
Cable is
displayed on
screen.
Monitor video cable is disconnected.
Connect the appropriate video
signal cable between the
computer and monitor. Be sure
that the computer power is off
while you connect the video
cable.
Input Signal
Out of Range
is
displayed on
screen.
Video resolution and/or refresh rate are set
higher than what the monitor supports.
Change the settings to a
supported setting.
The monitor is
off, but it did not
seem to enter
into Sleep
mode.
The monitor’s power saving control is disabled. Open the OSD menu and select
Power Control > Auto-Sleep
Mode and set auto-sleep to On.
On-Screen
Menus are
Locked is
displayed.
The monitor’s OSD lock function is enabled. Press and hold the Menu button
on the front bezel to 10 seconds
to disable the OSD lockout
function.
Power Button
is Locked is
Displayed
The monitor’s power button is locked.
Press and hold the power button
for 10 seconds to disable the
power button lock function.

HP Z34c G3 Specifications

General

Panel type	VA
Pixel pitch	0.2325 x 0.2325 mm
Aspect ratio	21:9
Response time	8 ms
Display surface	Matt
Display diagonal	34 \
Display technology	LED
Vertical scan range	59 - 61 Hz
Maximum refresh rate	60 Hz
Horizontal scan range	88 - 90 kHz
Screen curvature rating	1900R
Contrast ratio (typical)	1000:1
Display number of colors	16.78 million colors
Display brightness (typical)	350 cd/m²
Supported graphics resolutions	720 x 400, 1600 x 900, 2560 x 1440, 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1366 x 768, 1440 x 900 (WXGA+), 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 640 x 480 (VGA), 800 x 600 (SVGA)
HDCP	Yes
DisplayPort version	1.4
USB upstream port type	USB Type-B
VGA (D-Sub) ports quantity	0
USB Type-A downstream ports quantity	4
Power consumption (max)	250 W
Power consumption (standby)	0.5 W
Power consumption (typical)	60 W
Package depth	226 mm
Package width	952 mm
Package height	504 mm
Package weight	16600 g
Tilt angle range	-5 - 10 °
Panel mounting interface	100 x 100 mm
Product color	Black, Silver
Market positioning	Business
Megapixel	5 MP
RMS rated power	5 W
Number of speakers	2
Sustainability certificates	EPEAT Silver, ENERGY STAR

Weight and Dimensions

Depth (with stand)	272.5 mm
Width (with stand)	813.8 mm
Height (with stand)	585.2 mm
Weight (with stand)	- g
Depth (without stand)	105 mm
Height (without stand)	389.2 mm
Weight (without stand)	11100 g