HP ZBook 14 User Manual

A Troubleshooting and support
The following sections are included in this appendix:
●
Troubleshooting
●
Contacting customer support
●
Labels
Troubleshooting
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
●
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●
If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
The computer screen is blank
If the screen is blank but you have not turned off the computer, one or more of these settings may be
the cause:
●
The computer may be in the Suspend state or in Hibernation. To exit Suspend or Hibernation,
briefly press the power button. Suspend and Hibernation are energy-saving features that turn off
the display. Suspend and Hibernation can be initiated by the system while the computer is on
but is not in use, or when the computer has reached a low battery level. To change these and
other power settings, right-click the Battery icon in the notification area, at the far right of the
taskbar, and then click Preferences.
●
The computer may not be set to display the image on the computer screen. To transfer the
image to the computer screen, press fn+f4. On most models, when an optional external display,
such as a monitor, is connected to the computer, the image can be displayed on the computer
screen or the external display, or on both devices simultaneously. When you press fn+f4
repeatedly, the image alternates among the computer display, one or more external displays,
and simultaneous display on all devices.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, restart the computer by selecting Computer
> Shutdown > Restart. If you cannot restart the computer using this procedure, refer to the next
section,
The computer is on but not responding on page 69.
68 Appendix A Troubleshooting and support

HP ZBook 14 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black
Country of origin	China
Bus type	DMI2
Stepping	D0
Tjunction	100 °C
Processor cache	4 MB
Processor cores	2
System bus rate	5 GT/s
Processor family	Intel® Core™ i7
Processor series	Intel Core i7-4600 Mobile series
Processor socket	BGA 1168
Processor threads	4
Processor codename	Haswell
Processor frequency	2.1 GHz
Processor cache type	Smart Cache
Processor lithography	22 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor boost frequency	3.3 GHz
Processor operating modes	64-bit
ECC supported by processor	No
PCI Express configurations	4x1, 2x4
Thermal Design Power (TDP)	15 W
Maximum number of PCI Express lanes	12
Motherboard chipset	-
Memory slots	2x SO-DIMM
Internal memory	16 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3-SDRAM
Memory layout (slots x size)	2 x 8 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
SSD interface	SATA
Storage media	SSD
Card reader integrated	Yes
Total storage capacity	256 GB
Compatible memory cards	SD
Number of SSDs installed	1
Display diagonal	14 \
Native aspect ratio	16:9
On-board graphics card ID	0xA16
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 4400
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1.74 GB
On-board graphics card OpenGL version	4.3
On-board graphics card base frequency	200 MHz
On-board graphics card DirectX version	11.2/12
On-board graphics card dynamic frequency (max)	1100 MHz
Audio system	DTS Studio Sound HD
Wi-Fi standards	802.11a, 802.11b, 802.11g
Bluetooth version	4.0
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
USB 2.0 ports quantity	0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	3
Pointing device	Touchpad
Operating system installed	Windows 7 Professional
Processor code	SR1EA
Processor ARK ID	76616
Intel TSX-NI version	0.00
Processor package size	40 x 24 x 1.5 mm
Intel ME Firmware Version	9.5
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Smart Connect Technology version	1.00
Battery capacity	50 Wh
Battery life (max)	- h
AC adapter power	65 W
Operating temperature (T-T)	0 - 35 °C
Operating relative humidity (H-H)	10 - 90 %
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	237 mm
Width	339 mm
Height	21 mm
Weight	1590 g