lp-65 Rev. 002 Rel. 010 Date 10.11.19
15
the water heater, expansion device, or piping.
15. Damages, malfunctions, or failures resulting from vacuum
conditions.
16. Damages, malfunctions, or failures caused by operating the water
heater with modied, altered, or unapproved components, or any
component / attachment not supplied by HTP.
17. Damages, malfunctions, or failures caused by abuse, accident,
re, ood, freeze, lightning, electrochemical reaction, acts of God
and the like.
18. Tank failures (leaks) caused by operating the water heater in a
corrosive or contaminated atmosphere.
19. Damages, malfunctions, or failures caused by operating the water
heater with an empty or partially empty tank (“dry ring”), or failures
caused by operating the water heater when it is not supplied with
potable water, free to circulate at all times.
20. Failure of the heater due to the accumulation of solid materials
or lime deposits.
21. Any damage or failure resulting from improper water chemistry.
WATER CHEMISTRY REQUIREMENTS (RESIDENTIAL USE) – Water pH
between 6.5 and 8.5. Operating temperatures not exceeding 140
o
F.
Hardness less than 12 grains (200 mg/L). Chloride concentration less
than 100 ppm (mg/L). TDS less than 500 ppm (mg/L). (COMMERCIAL
USE) - Water pH between 6.5 and 8.5. Hardness less than 7 grains (120
mg/L). Chloride concentration less than 100 ppm (mg/L). TDS less
than 500 ppm (mg/L).
22. Production of noise, taste, odors, discoloration, or rusty water.
23. Water heaters replaced for cosmetic reasons.
24. Components of the water heater that are not defective, but must
be replaced during the warranty period as a result of reasonable
wear and tear.
25. Components of the water heater that are subject to warranties,
if any, given by their manufacturers; HTP does not adopt these
warranties.
26. Damages, malfunctions, or failures resulting from the use of any
attachment(s) not supplied by HTP.
27. Water heaters installed outside the fty states (and the District of
Columbia) of the United States of America and Canada.
28. Water heaters moved from the original installation location.
29. Water heaters that have had their rating labels removed.
PROCEDURES FOR WARRANTY SERVICE REQUESTS
Any claim for warranty assistance must be made immediately upon
nding the issue. First, please consult the HTP Warranty Wizard
(http://www.htproducts.com/Warranty-Wizard.html) to check
warranty eligibility. You may also contact HTP Technical Support
at 1-800-323-9651 for questions or assistance. Warranty coverage
requires review and approval of the issue with HTP Technical Support
or through the Warranty Wizard prior to a full unit replacement. Any
claim for warranty reimbursement will be rejected if prior approval
from HTP is not obtained in advance of a full unit replacement. Final
determination will be made as part of the warranty claim process.
When submitting a warranty claim the following items are
required:
1. Proof of purchase or installation of the product – Typically a
copy of the invoice from the installing contractor, the receipt of the
purchase of the product, or an original certicate of occupancy for
a new home.
2. Clear pictures (or video) of the following:
a. Serial number tag (sticker)
b. The product
c. The product issue / failure whenever possible
d. A picture of the piping near the product
e. For gas red products, a picture of the venting, including how
it exits the building
All claims will be reviewed by HTP within three (3) business days. If
additional information is required and requested by the HTP Claims
Department you will have thirty (30) days to provide it. When all
requested information is provided HTP will respond within three (3)
business days. The claim will be automatically closed if requested
information is not provided within thirty (30) days. Claims will not be
reopened without HTP Warranty Supervisor approval.
During the claims process a product that must be replaced will be
given a designation of either a) eld scrap, or b) return to HTP. If the
product must be returned to HTP, the returned product must arrive
at HTP within thirty (30) days of the date of our request to return the
product. After receipt of the returned product HTP may require as
many as thirty (30) additional days for product testing. NOTE: Any
components or heaters returned to HTP for warranty analysis
will become the property of HTP and will not be returned, even
if credit is denied.
If you have questions about the coverage of this warranty, please
contact HTP at the following address or phone number: HTP, 272
Duchaine Blvd., New Bedford, MA, 02745, Attention: Warranty Service
Department, 1(800) 323-9651.
SERVICE, LABOR, AND SHIPPING COSTS
Except when specically prohibited by the applicable state law, the
Owner, and not the Manufacturer, shall be liable for and shall pay for
all charges for labor or other expenses incurred in the removal, repair,
or replacement of the water heater or any component part(s) claimed
to be defective or any expense incurred to remedy any defect in the
product. Such charges include, but are not necessarily limited to:
1. All freight, shipping, handling, and delivery costs of forwarding a
new water heater or replacement part(s) to the owner.
2. All costs necessary or incidental in removing the defective water
heater or component part(s) and installing a new water heater or
replacement part(s).
3. All administrative fees incurred by the Owner, as well as material
required to complete, and/or permits required for, installation of a
new water heater or replacement part(s), and
4. All costs necessary or incidental in returning the defective
water heater or component part(s) to a location designated by the
manufacturer.
LIMITATIONS OF YOUR HTP WARRANTY AND REMEDIES
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND ARE GIVEN AND
ACCEPTED TO THE FURTHEST EXTENT UNDER APPLICABLE LAW IN LIEU
OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OBLIGATION,
LIABILITY, RIGHT, CLAIM OR REMEDY IN CONTRACT OR TORT, WHETHER
OR NOT ARISING FROM HTP’S NEGLIGENCE, ACTUAL OR IMPUTED. THE
REMEDIES OF THE OWNER SHALL BE LIMITED TO THOSE PROVIDED
HEREIN TO THE EXCLUSION OF ANY OTHER REMEDIES INCLUDING
WITHOUT LIMITATION, INCIDENTAL OR CONSEQUENTIAL DAMAGES,
SAID INCIDENTAL AND CONSEQUENTIAL DAMAGES INCLUDING, BUT
NOT LIMITED TO, PROPERTY DAMAGE, LOST PROFIT OR DAMAGES
ALLEGED TO HAVE BEEN CAUSED BY ANY FAILURE OF HTP TO MEET ANY
OBLIGATION UNDER THIS AGREEMENT INCLUDING THE OBLIGATION
TO REPAIR AND REPLACE SET FORTH ABOVE. NO AGREEMENT VARYING
OR EXTENDING THE FOREGOING WARRANTIES, REMEDIES OR THIS
LIMITATION WILL BE BINDING UPON HTP. UNLESS IN WRITING AND
SIGNED BY A DULY AUTHORIZED OFFICER OF HTP. THE WARRANTIES
STATED HEREIN ARE NOT TRANSFERABLE AND SHALL BE FOR THE
BENEFIT OF THE OWNER ONLY.
NO OTHER WARRANTIES
This warranty gives the Owner specic legal rights. The Owner may also
have other rights that vary from state to state. Some states do not allow
the exclusion or limitation of incidental or consequential damages so this
limitation or exclusion may not apply to the Owner.
These are the only written warranties applicable to the water heater
manufactured and sold by HTP. HTP neither assumes nor authorizes anyone
to assume for it any other obligation or liability in connection with said water
heaters.
HTP reserves the right to change specications or discontinue models
without notice.
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