lp-65 Rev. 002 Rel. 010 Date 10.11.19
14
SSC Indirect Fired Water Heater / Solar Water Heater
Limited Warranty
For Residential and Commercial Use
HTP warrants each indirect red water heater to be free from defects
in materials and workmanship according to the following terms,
conditions, and time periods. UNLESS OTHERWISE NOTED THESE
WARRANTIES COMMENCE ON THE DATE OF INSTALLATION. This
limited warranty is only available to the original consumer
purchaser (hereinafter “Owner”) of the water heater, and is non-
transferable.
Residential Use Warranty
(Seven [7] years – Tank, One [1] year – Parts)
“Residential” setting shall mean water heater usage in a single family
dwelling, or usage in a multiple family dwelling, provided that the
water heater services only one (1) dwelling in which the Owner
resides on a permanent basis and operating temperatures do not
exceed 140
o
F.
Commercial Use Warranty
(Five [5] years – Tank, One [1] year – Parts)
Water heaters used in a commercial setting shall mean any usage not
falling within the denition of a “residential” setting.
COVERAGE
A. During the rst year after the original date of installation in the
dwelling, HTP warrants that it will repair or replace, at its option,
any defective or malfunctioning component of the water heater.
Replacement components will be warranted for ninety (90) days.
B. Should a defect or malfunction result in a leakage of water from
the water heater within the above-stated warranty periods due to
defective material or workmanship, malfunction, or failure to comply
with the above warranty, with such defect or malfunction having
been veried by an authorized HTP representative, HTP will replace
the defective or malfunctioning water heater with a replacement of
the nearest comparable model available at the time of replacement.
The replacement water heater will be warranted for the unexpired
portion of the applicable warranty period of the original water heater.
C. In the event of a leakage of water of a replacement water heater
due to defective material or workmanship, malfunction, or failure to
comply with the above warranty, HTP reserves the right to refund
to the Owner the published wholesale price available at the date of
manufacture of the original water heater.
D. If government regulations, industry certication, or similar
standards require the replacement water heater or component(s)
to have features not found in the defective water heater or
component(s), the Owner will be charged the dierence in price
represented by those required features. If the Owner pays the price
dierence for those required features and/or to upgrade the size
and/or other features available on a new replacement water heater
or component(s), the Owner will also receive a complete new limited
warranty for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide
a copy of the original sales receipt or the warranty registration, the
warranty period for the water heater shall then be deemed to have
commenced thirty (30) days from the date of manufacture of the
water heater and NOT the date of installation of the water heater.
F. This warranty extends only to water heaters utilized in water
heating applications that have been properly installed by qualied
professionals based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair,
replacement, or refund are the exclusive remedies of the Owner.
OWNER RESPONSIBILITIES
The Owner or Qualied Installer / Service Technician must:
1. Have a relief valve bearing the listing marks of the American
Society of Mechanical Engineers (ASME) installed with the water
heater assembly in accordance with federal, state, and local codes.
2. Have a vacuum relief valve certied to ANSI Z21.22 - Relief Valves
for Hot Water Supply Systems - installed with the water heater
assembly in accordance with federal, state, and local codes and in
installations prone to vacuum related damages.
3. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions.
Preventive maintenance can help avoid any unnecessary breakdown
of the water heater and keep it running at optimum eciency.
4. Maintain all related system components in good operating
condition.
5. Use the water heater in an open system, or in a closed system with
a properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working
pressure shown on the rating plate.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or
connection thereto should leak, the resulting ow of water will not
cause damage to the area in which it is installed.
9. Have the anode checked every two years. Replace the anode if
necessary.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualied heating installer
/ service technician, or installations that do not conform to ANSI,
CSA, and/or UL standards, as well as any applicable national or local
building codes.
3. Service trips to teach the Owner how to install, use, maintain, or
to bring the water heater installation into compliance with local
building codes and regulations.
4. The workmanship of any installer. The manufacturer disclaims
and does not assume any liability of any nature caused by improper
installation, repair, or maintenance.
5. Electricity or fuel costs, or increased or unrealized savings for same,
for any reason whatsoever.
6. Any water damage arising, directly or indirectly, from any defect in
the water heater or component part(s) or from its use.
7. Any incidental, consequential, special, or contingent damages or
expenses arising, directly or indirectly, from any defect in the water
heater or the use of the water heater.
8. Failure to locate the water heater in an area where leakage of the
tank or water line connections and the relief valve will not result in
damage to the area adjacent to the water heater or lower oors of
the structure, as well as failure to install the water heater in or with
a properly sized drain pan routed to an approved drainage location.
9. Any failed components of the system not manufactured by HTP as
part of the water heater.
10. Water heaters repaired or altered without the prior written
approval of HTP.
11. Damages, malfunctions, or failures resulting from improper
installation, or failure to install the water heater in accordance
with applicable building codes/ordinances or good plumbing and
electrical trade practices; or failure to operate and maintain the water
heater in accordance with the manufacturer’s provided instructions.
12. Damages, malfunctions, or failures resulting from failure to
operate the water heater at pressures not exceeding the working
pressure shown on the rating label.
13. Failure to operate the water heater in an open system, or in a
closed system with a properly sized and installed thermal expansion
tank.
14. Failure or performance problems caused by improper sizing of
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