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Troubleshooting tips
Problem Suggested Solution
I can connect OK but can’t
browse any websites
Try restarting your device
Top up if required on 0800 32 32 32
Check your firewall, antivirus or web browser
settings and adjust if required.
My connection keeps dropping
or I can’t get a network signal
Check you are in coverage area at
telecom.co.nz/mobile/ournetwork/coverage
Other issues
For more info on how to access and use Mobile
Broadband, check out our Mobile Broadband FAQ
at the telecom.co.nz. Or if your still having issues
give us a call on 0800 400 909 we are there 24/7
Version: V100R001_01 Part Number: 31010JUQ
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