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How and when do I contact the IBM PC HelpCenter?
Your Aptiva is subject to the terms of the
IBM
Statement of Limited Warranty and IBM Program
License Agreement
which are included with your
computer. Please read these terms carefully.
If your computer needs to be serviced, please provide
the servicer with the Aptiva
Product Recovery
disc that
came with your computer. This will help the servicer to
complete the required service.
If your computer is having a problem that is not covered
by the warranty, see “How and when do I purchase
additional support?” on page 90.
Before you call...
The information in the following three steps will provide
the IBM PC HelpCenter technical support
representative with valuable information that will assist
him/her when handling your call. It will also help reduce
the amount of time it takes to diagnose problems and
answer questions.
1
Register your computer with the online IBM
Registration form that came installed on your
computer.
2
If you are able to run the
PC Doctor
diagnostics,
locate the log file (the filetype will be named .log) and
have it available for the technical support
representative to review.
3
If you have not already done so, you will be required
to register your computer the first time you contact
IBM. You will be required to provide the following
information:
66xarg.book : 66xach5.fm Page 88 Tuesday, June 30, 1998 10:18 AM
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