How and when do I purchase additional support?
91
HelpWare support and services
•
using the operating system
•
tuning performance (e.g. memory management)
•
setting up and using multimedia drivers
•
installing and configuring out-of-warranty IBM PC
products
You can purchase support in the following ways:
900 number.
To receive immediate support from an IBM
PC HelpCenter technical support representative you can
call the 900 number. Your local telephone company will
bill you by the minute for each call. Persons under age
18 must have permission of a parent or legal guardian
prior to placing the call.
Flat rate.
You may call the 919 number to purchase
support for a single incident or multiple incidents.
Single incident.
The single incident option allows you to
pay a flat fee for each individual problem you need to
resolve. This option is payable only by credit card.
United States 1-900-555-
HELP(4357)
Monday - Friday
9am to 9pm
Eastern Time
$2.99 (US
currency) per
minute beginning
after the first
minute
Canada 1-900-565-9988
24 hours a day $3.50 (Canadian
currency) per
minute after the
first minute
66xarg.book : 66xach5.fm Page 91 Tuesday, June 30, 1998 10:18 AM
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