Sending your comments
Your feedback is important in helping to provide the most accurate and highest
quality information.
To submit any comments about this book or any other Storwize V7000
documentation, send your comments by email to starpubs@us.ibm.com. Include
the following information in your email:
v Publication title
v Publication form number
v Page, table, or illustration numbers that you are commenting on
v A detailed description of any information that should be changed
How to get information, help, and technical assistance
If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
Information
IBM maintains pages on the web where you can get information about IBM
products and fee services, product implementation and usage assistance, break and
fix service support, and the latest technical information. For more information,
refer to Table 4.
Table 4. IBM websites for help, services, and information
Website Address
Directory of worldwide contacts http://www.ibm.com/planetwide
Support for Storwize V7000 (2076) www.ibm.com/storage/support/storwize/v7000
Support for IBM System Storage
and IBM TotalStorage products
www.ibm.com/storage/support/
Note: Available services, telephone numbers, and web links are subject to change
without notice.
Help and service
Before calling for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When calling from the US or Canada, choose the storage option. The agent decides
where to route your call, to either storage software or storage hardware, depending
on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
software or hardware option when calling for assistance. Choose the software
option if you are uncertain if the problem involves the Storwize V7000 software or
hardware. Choose the hardware option only if you are certain the problem solely
involves the Storwize V7000 hardware. When calling IBM for service regarding the
product, follow these guidelines for the software and hardware options:
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